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Patient Prevue

Business Associate Agreement

HIPAA Business Associate Agreement between Covered Entity and Patient Prevue, LLC

Effective Date: Upon electronic acceptance

HIPAA COMPLIANCE NOTICE

This Business Associate Agreement (“BAA”) is entered into by and between the healthcare provider registering for the Platform (“Covered Entity”) and Patient Prevue, LLC (“Business Associate”), and is effective as of the date of electronic acceptance. This BAA supplements and is incorporated into the Terms of Service Agreement.

1. RECITALS

WHEREAS, Covered Entity is a healthcare provider subject to the Administrative Simplification provisions of the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), as amended by the Health Information Technology for Economic and Clinical Health Act (“HITECH”), and the regulations promulgated thereunder at 45 C.F.R. Parts 160 and 164 (collectively, the “HIPAA Rules”);

WHEREAS, Business Associate provides a health information technology platform (the “Platform”) that may involve the creation, receipt, maintenance, or transmission of Protected Health Information (“PHI”) on behalf of Covered Entity;

WHEREAS, the parties desire to enter into this BAA to comply with the requirements of the HIPAA Rules, including 45 C.F.R. Section 164.502(e) and Section 164.504(e);

NOW, THEREFORE, in consideration of the mutual promises and covenants contained herein, the parties agree as follows:

2. DEFINITIONS

All capitalized terms used but not otherwise defined in this BAA shall have the meanings set forth in the HIPAA Rules. For purposes of this BAA:

  • “Protected Health Information” or “PHI” means individually identifiable health information, including electronic protected health information (“ePHI”), that is created, received, maintained, or transmitted by Business Associate on behalf of Covered Entity through use of the Platform.
  • “Breach” means the acquisition, access, use, or disclosure of PHI in a manner not permitted under the HIPAA Privacy Rule that compromises the security or privacy of such PHI, as defined in 45 C.F.R. Section 164.402.
  • “Security Incident” means the attempted or successful unauthorized access, use, disclosure, modification, or destruction of information or interference with system operations in an information system, as defined in 45 C.F.R. Section 164.304.
  • “Required by Law” has the meaning set forth in 45 C.F.R. Section 164.103.
  • “Subcontractor” means a person or entity to whom Business Associate delegates a function, activity, or service involving the creation, receipt, maintenance, or transmission of PHI.

3. OBLIGATIONS OF BUSINESS ASSOCIATE

3.1 Permitted Uses and Disclosures

Business Associate shall not use or disclose PHI other than as permitted or required by this BAA or as Required by Law. Business Associate is authorized to use and disclose PHI solely for the following purposes:

  • To perform functions, activities, or services for, or on behalf of, Covered Entity as specified in the Terms of Service, provided that such use or disclosure would not violate the HIPAA Rules if done by Covered Entity;
  • For the proper management and administration of Business Associate, provided that any disclosures are Required by Law or Business Associate obtains reasonable assurances that the information will be held confidentially;
  • To de-identify PHI in accordance with 45 C.F.R. Section 164.514(a)-(c);
  • To provide data aggregation services to Covered Entity as permitted by 45 C.F.R. Section 164.504(e)(2)(i)(B);
  • To report violations of law to appropriate federal and state authorities, consistent with 45 C.F.R. Section 164.502(j)(1).

3.2 Safeguards

Business Associate shall implement and maintain appropriate administrative, physical, and technical safeguards that reasonably and appropriately protect the confidentiality, integrity, and availability of ePHI that it creates, receives, maintains, or transmits on behalf of Covered Entity, in compliance with 45 C.F.R. Part 164, Subpart C. These safeguards include, but are not limited to:

  • Encryption of ePHI at rest and in transit using AES-256 or equivalent standards;
  • Access controls including unique user identification, automatic logoff, and role-based access;
  • Audit controls that record and examine activity in systems containing ePHI;
  • Integrity controls to protect ePHI from improper alteration or destruction;
  • Transmission security measures including encryption and integrity controls;
  • Regular risk assessments and vulnerability testing.

3.3 Reporting of Security Incidents and Breaches

Business Associate shall report to Covered Entity any Security Incident of which Business Associate becomes aware. Business Associate shall report any Breach of Unsecured PHI without unreasonable delay and in no event later than thirty (30) calendar days after discovery of the Breach.

Such report shall include, to the extent available:

  • Identification of each individual whose Unsecured PHI has been, or is reasonably believed to have been, accessed, acquired, used, or disclosed;
  • A description of the nature of the Breach, including types of PHI involved;
  • A description of what Business Associate is doing to investigate, mitigate losses, and protect against further Breaches;
  • Contact information for individuals who can provide additional information.

3.4 Subcontractors

Business Associate shall ensure that any Subcontractor that creates, receives, maintains, or transmits PHI on behalf of Business Associate agrees in writing to the same restrictions, conditions, and requirements that apply to Business Associate under this BAA with respect to such PHI, in accordance with 45 C.F.R. Sections 164.502(e)(1)(ii) and 164.308(b)(2).

3.5 Access to PHI

Business Associate shall make available PHI in a Designated Record Set to Covered Entity or, as directed by Covered Entity, to an Individual, as necessary to satisfy Covered Entity's obligations under 45 C.F.R. Section 164.524. Business Associate shall respond to any such request within fifteen (15) business days.

3.6 Amendment of PHI

Business Associate shall make PHI available for amendment and shall incorporate any amendments to PHI as directed by Covered Entity, in accordance with 45 C.F.R. Section 164.526.

3.7 Accounting of Disclosures

Business Associate shall maintain and make available the information required to provide an accounting of disclosures to Covered Entity or an Individual, in accordance with 45 C.F.R. Section 164.528. Business Associate shall maintain such information for a period of six (6) years from the date of the disclosure.

3.8 Availability of Books and Records

Business Associate shall make its internal practices, books, and records relating to the use and disclosure of PHI available to the Secretary of the U.S. Department of Health and Human Services for purposes of determining compliance with the HIPAA Rules, in accordance with 45 C.F.R. Section 164.504(e)(2)(ii)(H).

3.9 Minimum Necessary Standard

Business Associate shall, to the extent practicable, limit its use, disclosure, or request of PHI to the minimum necessary to accomplish the intended purpose, in accordance with 45 C.F.R. Section 164.502(b) and the HITECH Act Section 13405(b).

4. OBLIGATIONS OF COVERED ENTITY

Covered Entity agrees to:

  • Notify Business Associate of any limitations in Covered Entity's Notice of Privacy Practices that may affect Business Associate's use or disclosure of PHI;
  • Notify Business Associate of any changes in, or revocation of, the permission by an Individual to use or disclose PHI, to the extent that such changes may affect Business Associate's permitted uses and disclosures;
  • Notify Business Associate of any restriction on the use or disclosure of PHI to which Covered Entity has agreed in accordance with 45 C.F.R. Section 164.522, to the extent that such restriction may affect Business Associate's permitted uses and disclosures;
  • Not request Business Associate to use or disclose PHI in any manner that would not be permissible under the HIPAA Rules if done by Covered Entity, except as permitted for data aggregation or management and administrative activities of Business Associate;
  • Obtain any necessary consents, authorizations, or other permissions required under applicable law prior to providing PHI to Business Associate through the Platform.

5. PERMITTED USES AND DISCLOSURES BY BUSINESS ASSOCIATE

5.1 Platform Operations

Business Associate may use and disclose PHI as necessary to perform functions, activities, and services as described in the Terms of Service, including but not limited to: processing patient intake questionnaires, generating AI-assisted clinical summaries, facilitating secure communication between providers and patients, and storing clinical documents.

5.2 AI Processing of PHI

Covered Entity acknowledges and agrees that the Platform uses artificial intelligence and automated processing technologies to analyze PHI for the purposes described in the Terms of Service. Business Associate shall ensure that AI processing of PHI complies with the safeguards described in Section 3.2 and the minimum necessary standard described in Section 3.9.

5.3 De-Identification

Business Associate may use PHI to create de-identified health information in accordance with 45 C.F.R. Section 164.514(a)-(c). De-identified information is not subject to the terms of this BAA.

6. TERM AND TERMINATION

6.1 Term

This BAA shall be effective upon electronic acceptance and shall remain in effect for the duration of the Terms of Service, unless earlier terminated as provided herein.

6.2 Termination for Cause

Either party may terminate this BAA if it determines that the other party has violated a material term of this BAA and the breaching party has not cured the violation within thirty (30) days after receiving written notice of the violation. If cure is not feasible, the non-breaching party may terminate this BAA immediately.

6.3 Obligations Upon Termination

Upon termination of this BAA, Business Associate shall, at the direction of Covered Entity:

  • Return or destroy all PHI received from, or created or received on behalf of, Covered Entity that Business Associate still maintains in any form;
  • Retain no copies of the PHI, except as required for Business Associate's proper management and administration or as Required by Law;
  • If return or destruction is not feasible, extend the protections of this BAA to such PHI and limit further uses and disclosures to those purposes that make the return or destruction infeasible, for so long as Business Associate maintains such PHI.

6.4 Survival

The obligations of Business Associate under Sections 3.2, 3.3, 3.7, and 6.3 shall survive the termination of this BAA.

7. MISCELLANEOUS

7.1 Regulatory References

Any reference in this BAA to a section of the HIPAA Rules means the section as in effect or as amended. All references to regulatory provisions include any successor provisions.

7.2 Amendment

The parties agree to take such action as is necessary to amend this BAA from time to time as is necessary for compliance with the HIPAA Rules and any other applicable law. Business Associate may amend this BAA by providing notice through the Platform or via email, and Covered Entity's continued use of the Platform following such notice constitutes acceptance of the amended BAA.

7.3 Interpretation

Any ambiguity in this BAA shall be interpreted to permit compliance with the HIPAA Rules. In the event of a conflict between the terms of this BAA and the Terms of Service, the terms of this BAA shall prevail with respect to the protection of PHI.

7.4 No Third-Party Beneficiaries

Nothing in this BAA shall confer upon any person other than the parties and their respective successors or assigns any rights, remedies, obligations, or liabilities whatsoever.

7.5 Governing Law

This BAA shall be governed by federal law, including the HIPAA Rules. To the extent not preempted by federal law, this BAA shall be governed by the laws of the state in which Patient Prevue, LLC is organized.

7.6 Indemnification

Each party shall indemnify and hold harmless the other party from any claims, losses, damages, penalties, fines, or expenses (including reasonable attorneys' fees) arising from the indemnifying party's breach of its obligations under this BAA.

7.7 Electronic Acceptance

The parties agree that electronic acceptance of this BAA through the Platform's registration process constitutes a valid and binding execution of this BAA, with the same force and effect as a manually signed document, in accordance with the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. Section 7001 et seq.) and applicable state electronic signature laws.

8. CONTACT INFORMATION

For questions, concerns, or notifications under this BAA, please contact:

Patient Prevue, LLC — Privacy Officer

Email: privacy@patientprevue.com

Questions? Email us at support@patientprevue.com — or for urgent inquiries, call +1 (870) 374-7321

© 2026 Patient Prevue, LLC. All rights reserved.

Business Associate Agreement — Patient Prevue